Inspired!

Amid the feeding and shopping frenzy the last few days in Taipei, spending time with an old boss and a current staff (interesting combination) inspired me to look at learning and development a tad differently from how i did in the past.' 



"Bernie", my ex-boss asked at Din Tai Fang - a  restaurant famous for its Siow Loong Pow - literally translated to little dragon dumplings - "did you notice the efficient management system of this place?  did you notice how attentive the waitresses are? they have a long queue outside and one of the value proposition of the restaurant is good food and quick turn around time. How do you think the staff can still be attentive to each table, be so polite and courteous yet know that they have to 'chase' us away from our table'? to which i answered  - 'ownership'. They are proud of their brand and has a sense of  ownership to offer each customer a good experience. They ARE the brand value of the restaurant.


So, learning #1...in all things, there is a learning to be had; one just has to be  Disciplined..discipline to observe, discipline to analyze, discipline to commit to memory...And a good meal with good company to digest all the valuable in-takes. T'was a Yummy experience.